Lean IT helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mind-set. Lean IT is complementary to all other best practice methods (such as ITIL®, PRINCE2® and P3O®).
Kaizen is the Japanese word for continuous improvement using small incremental changes. It translates as change for the better. Kai means change, Zen means for the better. Kaizen is an approach for solving problems and forms the basis of incremental continual improvement in organizations. A problem is a difficulty that has to be resolved or dealt with. When applied to the workplace, Kaizen means continuous improvement involving everyone, managers and workers alike, every day and everywhere, providing structure to process improvement.
Lean IT Kaizen certification builds on the Lean IT basics with deepening knowledge and skills in continuous improvement and becoming a Lean IT Kaizen Lead. The Lean IT Kaizen Lead facilitates Lean improvement, at any level of the IT organization, in any ‘department’.