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Code of Ethics

GLSS Code of Ethics

Upholding Integrity, Fairness, and Professionalism in Lean Six Sigma Practice

Introduction

At Greece Lean Six Sigma (GLSS), we are fully committed to the highest standards of ethical conduct, professionalism, and transparency. Our Code of Ethics guides all GLSS professionals, including employees, certified individuals, trainers, auditors, and partners, in maintaining a culture of integrity and accountability.

The GLSS Compliance Department ensures that every stakeholder understands and upholds these core values in daily operations, client interactions, and decision-making processes.

Our Ethical Commitment

We believe that long-term organizational success depends on understanding and fulfilling customer needs with integrity and excellence. GLSS has earned a global reputation for ethical practices, fairness, and high competence across certification, training, and consulting services.

Our guiding principles are:

  • Integrity

  • Professionalism

  • Fairness

These principles form the foundation of our growth and the trust we inspire in clients and stakeholders.

Scope and Applicability

The GLSS Code of Ethics applies to all GLSS professionals, including:

  • Certified individuals

  • Clients

  • Trainers

  • Auditors

  • Employees

  • Strategic partners

  • Other stakeholders

Violations of the Code may result in disciplinary action, including revocation of certifications or termination of membership. Adherence to these ethical guidelines is essential not only for compliance, but also for fostering a culture of trust, excellence, and professional responsibility.

Ethical Principles and Responsibilities

GLSS professionals are expected to:

  1. Act with honesty, fairness, accuracy, and independence in all professional matters.

  2. Serve the best interests of clients, employers, and the public, aligning with professional standards and methodologies.

  3. Continuously improve professional skills and maintain relevant certifications.

  4. Provide only services they are qualified for and fully disclose associated risks and limitations.

  5. Declare any conflicts of interest or affiliations that may affect impartiality.

  6. Maintain confidentiality and handle information with discretion.

  7. Comply with all applicable laws and regulatory standards.

  8. Respect intellectual property rights.

  9. Avoid disseminating false or misleading information.

  10. Protect the reputation and integrity of GLSS and its certification programs.

  11. Cooperate with any investigation of potential ethical breaches.

Integrity and Truthfulness

We uphold truthfulness in all communications, procedures, and business practices. GLSS professionals are expected to act not merely by regulation but through a personal commitment to ethical excellence. We firmly reject misinformation and unethical sales, marketing, or service practices.

Impartiality

GLSS ensures impartiality in all operations. We maintain documented policies and procedures that prevent conflict of interest and promote fair treatment. Our top management is committed to eliminating bias in every certification, training, and consulting activity.

Conflict of Interest

GLSS identifies, assesses, and mitigates conflicts of interest that may arise during examination or certification processes. These include personal or financial relationships that could compromise decision-making. Staff are required to report any potential conflict, and appropriate procedures are initiated to preserve impartiality and transparency.

Confidentiality and Information Security

Information must be protected regardless of its form—digital, printed, spoken, or written. GLSS prioritizes:

  • Confidentiality, integrity, and availability of sensitive data

  • Full compliance with Information Security and Data Protection policies

  • Controlled access and distribution of confidential materials

Employees are accountable for the secure handling of information within their responsibilities.

Responsibility and Customer Focus

Responsibility underpins every action at GLSS. We view feedback and failure as opportunities for continuous improvement. The Compliance Team uses root cause analysis to resolve issues, listens to stakeholder concerns, and implements actions that improve service quality.

We follow ISO standards in our processes and uphold professional ethics across all operations.

Competence and Continuous Improvement

GLSS team members are selected for their expertise and continuously trained to maintain high levels of competence.
We:

  • Promote root cause analysis to address systemic issues

  • Use real-life scenarios for internal training

  • Encourage collaboration and communication of responsibilities across departments

Competency is a cornerstone of our organizational effectiveness and stakeholder satisfaction.

Respect and Dignity

We respect the human rights and dignity of all individuals, regardless of race, gender, religion, sexual orientation, or beliefs. We promote diversity, freedom of expression, and inclusion across our workplace and services.

Anti-Bribery and Anti-Corruption

GLSS strictly prohibits all forms of bribery, kickbacks, and unethical inducements. We adhere to global standards such as ISO 37001 (Anti-Bribery Management Systems) to uphold ethical operations and accountability across our value chain.

Monitoring and Code Evaluation

All GLSS professionals undergo regular evaluations to ensure adherence to the Code of Ethics. Violations may lead to:

  • Contract termination

  • Certification revocation

  • Legal consequences in severe cases

Due process is guaranteed, including the right to be heard and appeal decisions. The Appeal Board reviews cases fairly and impartially.

Environmental Awareness

GLSS acknowledges the importance of environmental responsibility. We aim to reduce our ecological footprint by embedding sustainability in our business practices and operational decisions.

Report a Violation

GLSS encourages the reporting of ethical violations. If you witness any breach of our Code of Ethics, please contact:

Compliance Supervisor
Email: compliance@greeceleansixsigma.gr

All reports are handled confidentially and investigated thoroughly to uphold the highest ethical standards.

Version: 2.1 | Revised: 2025-10-04