Refund Policy – Greece Lean Six Sigma (GLSS)

Refund Policy – Greece Lean Six Sigma (GLSS)

At Greece Lean Six Sigma (GLSS), we are committed to delivering high-quality training and certification services. However, we understand that certain situations may require a refund. This policy outlines the terms under which a refund request may be considered and processed.

✅ Eligible Circumstances for Refund

Refunds are granted only under specific conditions as outlined below. To initiate a refund, clients must submit a formal request along with supporting documentation.

You may be eligible for a refund if at least one of the following applies:

  1. Duplicate Payment:
    You accidentally made a double payment for the same invoice. You must submit proof of both payments, including transaction IDs or bank confirmations.

  2. Missing Coupon Code:
    You were eligible for a coupon code (e.g., for exam or certification fee waivers) but did not receive it and were charged the full amount. Documentation of eligibility must be submitted.

  3. Dissatisfaction with Training or Service:
    If you are unsatisfied with a course or service provided by GLSS and request a refund, you must explain the reason for dissatisfaction in detail and provide any relevant evidence or communication to support your claim.

All refund requests are subject to individual review and are not automatically approved.

Required Documentation for Refund Requests

To process your refund, you must provide:

  • Full name and contact information

  • Invoice number(s) and payment method

  • Supporting evidence (payment proof, screenshots, communication, etc.)

  • A detailed explanation of the issue

Review & Decision Process

Once your refund request is received, our accounting team will review the information provided. Based on this evaluation, one of the following decisions will be made:

  • Refund Approved:
    A reimbursement will be processed using the same payment method used during the initial transaction. Refunds are limited to the exact amount received by GLSS after any transaction fees.

  • Refund Denied:
    Requests may be rejected in cases involving:

    • Fraudulent or abusive refund claims

    • Incomplete documentation or lack of evidence

    • Misuse of coupon codes

    • Unjustified dissatisfaction not supported by factual evidence

⚠️ Important Notes

  • GLSS will refund only the net amount received, after deducting any bank charges, transaction fees, or processing costs.

  • If a GLSS partner training participant has used a coupon code to waive exam or certification fees, they are not eligible for a refund once the code has been activated.

  • Refunds are processed within 14 business days after approval, depending on your payment provider’s processing times.

How to Submit a Refund Request

To submit a refund request:

  1. Complete the Refund Request Form below

  2. Email all supporting documents to: refund@greeceleansixsigma.gr

Once your request is received, you will receive an acknowledgment email. A follow-up email will notify you whether your refund has been approved or rejected.

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