Description

Essential Leadership Skills for New Managers

This 16-hour live online course is designed to provide first-time supervisors and managers with the essential skills and knowledge needed to effectively lead and manage teams. The course will be interactive, with a mix of lectures, discussions, practical exercises, and case studies to ensure participants can apply the concepts learned in real-world scenarios.

Course Objectives

1. Understand the roles and responsibilities of a supervisor/manager.
2. Develop essential leadership skills.
3. Learn effective communication strategies.
4. Master time management and delegation techniques.
5. Resolve conflicts and manage team dynamics.
6. Foster team development and performance.
7. Implement problem-solving and decision-making skills.
8. Adapt to different leadership styles and situations.

Course Outline

Day 1: Foundations of Management & Leadership (4 hours)

 Introduction to Management and Leadership

• Welcome and course overview
• Differences between management and leadership
• Roles and responsibilities of a supervisor/manager

Essential Leadership Skills

• Leadership qualities and styles
• Self-assessment of leadership style
• Building trust and credibility

Effective Communication

• Principles of effective communication
• Active listening techniques
• Communication barriers and how to overcome them

Setting Goals and Expectations

• Setting SMART goals
• Communicating expectations clearly
• Providing constructive feedback

Day 2: Managing Time, Delegation, and Teams (4 hours)

Time Management

• Prioritizing tasks
• Techniques for effective time management
• Tools and systems to manage time

Delegation Skills

• Benefits of delegation
• Steps to effective delegation
• Overcoming delegation barriers

Understanding Team Dynamics

• Stages of team development (Tuckman’s model)
• Identifying team roles
• Strategies to build a cohesive team

Conflict Resolution

• Types of workplace conflict
• Conflict resolution styles
• Techniques for resolving conflicts effectively

Day 3: Enhancing Team Performance and Decision-Making (4 hours)

Motivation and Engagement

• Understanding what motivates employees
• Techniques to enhance employee engagement
• Recognizing and rewarding performance

Performance Management

• Conducting performance reviews
• Addressing performance issues
• Creating development plans

Problem-Solving and Decision-Making

• Problem-solving frameworks
• Decision-making models
• Applying these techniques in real-world scenarios

Coaching and Mentoring

• Differences between coaching and mentoring
• Skills of an effective coach/mentor
• Creating a supportive environment

Day 4: Adapting Leadership Styles and Course Review (4 hours)

Adaptive Leadership

• Understanding situational leadership
• Adapting leadership styles to different situations
• Case studies and role-playing exercises

Managing Change

• The change management process
• Leading your team through change
• Overcoming resistance to change

Building a Positive Work Culture

• Elements of a positive work culture
• Strategies to enhance workplace culture
• Sustaining a positive environment

Review and Action Planning

• Recap of key concepts
• Developing a personal action plan
• Q&A and final thoughts

Planned dates

Monday 06/10/2025	14:00 – 17:15	4 learning hours
Wednesday 08/10/2025	14:00 – 17:15	4 learning hours
Thursday 09/10/2025	14:00 – 17:15	4 learning hours
Friday 10/10/2025	14:00 – 17:15	4 learning hours

Interactive Elements

• Case Studies: Real-world scenarios will be analyzed and discussed in small groups.
• Role-Playing: Participants will engage in role-playing exercises to practice communication, conflict resolution, and leadership skills.
• Group Discussions: Facilitated discussions to share experiences and insights.
• Practical Exercises: Hands-on activities to apply concepts learned.
• Q&A Sessions: Opportunities to ask questions and seek clarification on course topics.

Materials Provided

• Course workbook with summaries, worksheets, and templates.
• Access to recorded sessions for review.
• Additional reading materials and resources for further learning.

Teaching Language

• Course can be offered in Greek, English or Spanish Language. Please contact info@greeceleansixsigma.gr or +302312315681 for further details.

Assessment and Certification

• Participants will be assessed through participation in discussions, role-playing exercises, and a final project.
• A certificate of completion & a digital badge will be awarded to those who actively participate and complete the course assignments.

Discounts on Tuition ️

The following discount policy applies to all programs unless otherwise specified:

General Categories

• One-time Payment: 5% Discount: This discount applies with a one-time payment of the tuition fees. Registrants who pay the tuition fees in full through a bank deposit will be eligible. This one-time payment discount can be combined with only one of the following special categories.
• Early Bird Registration (21 days prior): 10% Discount: This discount applies with a one-time payment of the tuition fees. This one-time payment discount can be combined with only one of the following special categories.
• Group Registrations (4+ individuals): 15% Discount: This discount applies with the simultaneous registration of four individuals and cannot be combined with any other discounts.

Special Discount Categories

• Unemployed (proof of valid unemployment card): 10% Discount
• Disabled Individuals, Large Families (member of a large family): 10% Discount
• Single-Parent Families, Parents of Children with Special Needs: 10% Discount

To receive the certificate, full payment of the tuition fees is required.

To validate the discounts selected in the registration form, participants must send the relevant documentation in original or certified copy to the administrative support department promptly before the start of the chosen program. If the documentation is not sent on time or if the validity of the submitted documents is not confirmed, Greece Lean Six Sigma reserves the right to revoke the granted discount and demand any resulting monetary difference.

Greece Lean Six Sigma reserves the right to change the percentages of discounts and other offers on the original tuition prices at any time during the current academic cycle without prior notice. Any changes will not affect those already registered.

Payment Methods

For your convenience, we offer the following payment methods:

• Bank Deposit: Upon completing your registration, you will receive the necessary information for the deposit.
• Credit or Debit Card Payment: You can pay through the secure online payment system of Alphabank.
• PayPal or G Pay Payment: You can settle your payment through your PayPal/G Pay account for greater convenience.
• IRIS Payment: Secure and immediate payments through your bank account using the IRIS service.
• Installment Payment: Upon arrangement, there is an option for interest-free installment payments, depending on the seminar program, either directly to our bank account or via card.

General Terms of Participation

Please familiarize yourself with the general terms of participation.

If the maximum number of participants for the seminar has been reached, the participant will be informed about the next available seminar date.

Greece Lean Six Sigma reserves the right to postpone, change the instructor, or cancel the seminar. You will be informed promptly by the organization of any changes. In case of cancellation of the training program, the amounts paid will be refunded to the participants.

Special attention should be given to filling out the tax details, as these will be used to issue the relevant invoice/receipt.

The seminar prices are final and do NOT incur VAT.

Enrolment Information

Ready to elevate your product quality planning skills?
For inquiries, please contact us at info@greeceleansixsigma.gr or call us at +30 2312 315681.

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