ISO 29993:2017 – Learning Services Policy

Greece Lean Six Sigma

At Greece Lean Six Sigma, we are dedicated to delivering high-impact, non-formal education and professional training services in Lean Six Sigma, Operational Excellence, and Digital Transformation. Our approach is grounded in transparency, learner-centric design, and measurable outcomes, in alignment with ISO 29993:2017.

Policy Objectives

  1. Clarity and Transparency in Learning Services
    We ensure all our learning programs clearly communicate:
    • Learning objectives and expected outcomes
    • Admission criteria and learner prerequisites
    • Duration, delivery method (e.g., online, hybrid), and language
    • Certification or assessment conditions
  2. Learner Engagement and Support
    We design and deliver training that actively engages learners, fosters collaboration, and supports different learning styles. We provide:
    • Pre-course information and technical assistance
    • Facilitator-led interactions and real-time feedback
    • Post-training resources and community follow-up (e.g., LinkedIn group, Slack, etc.)
  3. Trainer and Facilitator Qualification
    Our facilitators are certified experts with both subject matter expertise and teaching experience. We evaluate and support their continuous development and alignment with our instructional quality standards.
  4. Result-Oriented Learning
    We design training based on outcomes. We evaluate performance through:
    • Pre/post assessments
    • Real-life application exercises (e.g., case studies, simulations)
    • Course feedback and satisfaction surveys
    • Certification assessments where applicable
  5. Improvement through Feedback and Data
    We systematically analyze learner feedback and assessment data to enhance our offerings. We apply continuous improvement practices such as Plan-Do-Check-Act (PDCA) to our educational service design.
  6. Inclusiveness and Accessibility
    We are committed to providing equitable access to learning, including:
    • Multilingual material options (Greek, English, Spanish)
    • Support for learners with disabilities
    • Flexible schedules for working professionals

Policy Review and Integration

This policy is reviewed annually by our leadership team as part of our Quality and Educational Management System. It supports and integrates with our:

  • ISO 9001:2015 Quality Policy
  • ISO 21001:2018 Educational Organization Policy
  • Certification body requirements (e.g., PECB, ILSSI, IASSC)

Victoria Tsolidou
Founder & Managing Director
Version: 1.0 | Date: 02.05.2024