Quality Policy
Greece Lean Six Sigma
At Greece Lean Six Sigma, we are committed to delivering world-class training, coaching, and consulting services in Lean Six Sigma, Operational Excellence, and Business Transformation. Our Quality Policy is a reflection of our dedication to customer satisfaction, continual improvement, and compliance with the requirements of ISO 9001:2015.
Our Commitments:
- Client-Centered Excellence
We aim to fully understand the needs of our clients across industries such as manufacturing, logistics, hospitality, and services. Our goal is to deliver value-driven training and consulting solutions that exceed expectations, build capability, and drive measurable results. - Compliance & Integrity
We comply with all applicable requirements including those of ISO 9001:2015, our accreditation partners (PECB, DASA, IASSC, ILSSI), and national regulations. We operate with transparency, integrity, and professionalism. - Competence & Continual Learning
We invest in the continuous development of our trainers, consultants, and partners. We ensure our methods are evidence-based, up-to-date, and tailored to evolving market and technological trends, including digital transformation and sustainability. - Process-Driven Improvement
We maintain and regularly review our Quality Management System (QMS), using risk-based thinking and performance indicators to improve the effectiveness and efficiency of our operations, training delivery, and client services. - Innovation & Sustainability
We integrate Lean thinking and the UN Sustainable Development Goals (SDGs) into our services, promoting responsible operations and long-term value for organizations and society. - Stakeholder Satisfaction
We engage actively with our stakeholders—learners, partners, regulators, and the business community—ensuring their feedback is captured, analyzed, and used to drive service enhancements.
This Quality Policy is communicated, understood, and applied within all levels of Greece Lean Six Sigma and is available to relevant interested parties upon request or via our website.
Victoria Tsolidou
Founder & Managing Director
Date: 02.05.2024
Version: 1.0