Training and delivery procedures

Table of Contents

Greece Lean Six Sigma
Aligned with ISO 21001:2018 & ISO 29993:2017

At Greece Lean Six Sigma, our training delivery model is built on global standards and best practices in non-formal education. These procedures ensure that learners experience a consistent, engaging, and effective learning journey, whether through live online sessions, blended programs, or self-paced modules.

This page outlines our core training and delivery processes as part of our certified Educational and Learning Services Management System.

Learning Approach and Principles

Our instructional design is grounded in the following principles:

Learner-centered methodology, adapted for adult learners
Outcomes-based training, mapped to specific competencies (ISO 18404, ISO 13053)
Blended delivery, using digital tools for flexibility and engagement
Continuous improvement, based on feedback, evaluations, and audits

1. Course Design and Approval

All training courses are designed based on:
- A defined curriculum framework (learning objectives, modules, expected outcomes)
- Alignment with certification requirements (e.g., PECB, ILSSI, DASA)
- ISO-aligned templates and materials (SIPOC, DMAIC, MSA, SPC, etc.)
Each new course is reviewed and approved by our Academic Board prior to launch.

2. Trainer Selection and Assignment

Trainers must meet minimum qualifications based on course level:
- Green/Black Belt: Certified Master Black Belt + Teaching Experience
- PECB Courses: Certified Trainer status by the awarding body
Trainers are assigned based on subject matter expertise, delivery language, and availability.
Trainer performance is evaluated after each session through structured learner feedback.

3. Scheduling and Communication

Course schedules are published on our website and social media at least 4–6 weeks in advance.
Learners receive:
- Confirmation email with joining instructions
- Pre-course reading material (PDF, video links, or Miro boards)
- Calendar invites and Slack/Google Chat access (if applicable)

4. Delivery Modes and Tools

Delivery Mode	Description	Tools Used
Live Online	Synchronous sessions with real-time interaction	Zoom, Webex, Miro, Google Sheets
Hybrid	Mix of live online + recorded self-paced content	Moodle, Articulate, LinkedIn Learning
In-Person	Face-to-face workshops, certifications, or exams	Paper-based + Digital platforms
Self-Paced	On-demand learning with guided modules	Moodle, Google Drive, SCORM modules

All modes include assessment checkpoints, participant interaction, and access to the instructor.

5. Assessment and Certification

Formative Assessment: quizzes, reflection exercises, class participation
Summative Assessment: final exam (multiple-choice), project submission (if applicable)
Learners receive:
- Certification of Attendance or Achievement
- Project-based evaluation (for Green/Black Belts or Coaching programs)
- Digital badge (upon request)

6. Learner Feedback and Support

End-of-course feedback forms (digital)
Open communication with trainers during and after course
Access to alumni communities and follow-up webinars

7. Course Review and Improvement

Course content is reviewed every 12 months or earlier based on:
- Learner feedback
- Changes in ISO standards or certification body requirements
- Trainer evaluations and performance data
Updated materials are version-controlled and archived.