Description

Driving Performance Excellence: Mastering KPIs, OKRs, and Balanced Scorecards – 16-Hour Training for Professionals

Course Duration: 16 Hours

Format: Instructor-led | Online

Target Audience

This course is designed for professionals from various industries and roles, including business strategy, operations, human resources, finance, sales and marketing, and project management. It is ideal for managers and team leaders seeking to improve organizational performance through KPIs, OKRs, and Balanced Scorecards.

Course Overview

“Driving Performance Excellence: Mastering KPIs, OKRs, and Balanced Scorecards” is a dynamic, hands-on training program crafted to empower professionals with the knowledge and tools needed to implement effective performance measurement systems. This course delves into the strategic application of performance metrics such as KPIs, OKRs, and Balanced Scorecards, helping participants align their organization’s goals with tangible, measurable outcomes.

Throughout this course, participants will learn to design metrics that support both short-term objectives and long-term business strategies. The program emphasizes the use of these tools to enhance the monitoring, analysis, and continuous improvement of organizational performance across diverse departments.

KPIs, OKRs, and Balanced Scorecards play a critical role not only in measuring success but also in providing the structural framework needed for executing organizational strategies. These systems help foster accountability, alignment, and ongoing performance enhancement. By focusing on measurable outcomes, organizations can better track progress, identify areas for improvement, and make data-driven decisions that lead to sustainable success.

The course integrates theoretical insights with practical workshops, real-world case studies, and interactive activities, ensuring participants gain both knowledge and practical skills. Participants will learn how to apply these frameworks to address specific organizational needs, such as improving departmental alignment, enhancing key initiatives, or achieving strategic goals.

Upon completion, participants will have a solid understanding of how to integrate these measurement frameworks into their daily business operations, cultivating a culture of continuous growth and measurable success at all levels of the organization.

Course Objectives

Participants in this training will:

• Understand the fundamental concepts of KPIs, OKRs, and Balanced Scorecards.
• Learn to align performance metrics with organizational strategies.
• Develop actionable scorecards for various business functions.
• Analyze KPI data to derive actionable insights.
• Use scorecards to monitor, evaluate, and improve performance continuously.

Course Outline

Session 1: Fundamentals of Performance Measurement (4 Hours)

• Introduction to KPIs, OKRs, and Balanced Scorecards
• The role of performance metrics in strategic planning
• Characteristics of effective KPIs and OKRs (SMART and CLEAR criteria)
• Case studies: Real-world examples of performance measurement

Session 2: Aligning Metrics with Business Strategy (4 Hours)

• Linking KPIs to organizational goals and critical success factors
• Strategic alignment frameworks (e.g., Balanced Scorecard)
• Building OKRs for organizational and team-level accountability
• Practical exercise: Designing KPIs and OKRs for a hypothetical organization

Session 3: Developing Scorecards and Dashboards (4 Hours)

• Understanding scorecards vs. dashboards
• Key elements of a Balanced Scorecard: Financial, customer, internal processes, and learning/growth perspectives
• Tools and software for scorecard development
• Workshop: Creating a Balanced Scorecard for a business function

Session 4: Analyzing and Refining Performance Metrics (4 Hours)

• Interpreting KPI data for actionable insights
• Data visualization techniques for effective reporting
• Monitoring and refining metrics for continuous improvement
• Emerging trends: Predictive analytics and AI in performance management

Why Choose This Course?

• Expert Instructors: Learn from industry leaders with extensive experience in performance measurement.
• Interactive Learning: Participate in hands-on exercises and group discussions.
• Practical Focus: Gain skills that can be immediately applied to your organization.
• Certification: Receive a certificate and digital badge upon successful completion.

Scheduled Sessions ⏰

Dates:

• Monday, 17/11/2025, 14:00 – 17:15 (4 teaching hours)
• Tuesday, 18/11/2025, 14:00 – 17:15 (4 teaching hours)
• Wednesday, 19/11/2025, 14:00 – 17:15 (4 teaching hours)
• Thursday, 20/11/2025, 14:00 – 17:15 (4 teaching hours)

Language of Instruction: Greek

Tuition Fees

Cost: €650 (with flexible payment options available)

Discounts on Tuition:

• Early Bird Registration (21 days prior): 10% Discount
• Group Registrations (4+ individuals): 15% Discount
• One-Time Payment: 5% Discount

Special Categories:

• Unemployed, disabled individuals, large families, and single-parent families: 10% Discount (upon proof)

Payment Methods

• Bank Deposit: Information provided upon registration.
• Credit/Debit Card: Secure online payment through Alphabank.
• PayPal/G Pay: Convenient online payment options.
• Installment Payments: Interest-free plans available upon request.

General Terms of Participation

• Full payment is required to receive the certificate.
• Greece Lean Six Sigma reserves the right to adjust seminar dates or instructors as needed.
• Refunds are provided only in the event of course cancellation.

Enrolment Information

Contact: info@greeceleansixsigma.gr | +30 2312 315681

In-House Training

Interested in a tailored experience for your organization? Contact us to design a customized program that meets your specific needs and objectives.

Course catalogue 2025

You can have a look of our open courses here