Refund Policy

1. Purpose

At Greece Lean Six Sigma (GLSS), we are committed to delivering high-quality training, certification, and consulting services in a transparent and professional manner.
This Refund Policy defines the conditions, process, and limitations under which refund requests may be submitted, reviewed, and resolved.

Refunds are exceptional measures, not automatic entitlements, and are assessed individually to ensure fairness, integrity, and consistency.

2. Scope

This policy applies to payments made for:

• Training programs (open or in-house)

• Certification and examination fees

• Digital learning services

• Related educational services provided directly by GLSS

It applies to payments processed via PayPal, Alpha Bank e-commerce systems, or other approved payment providers.

3. Eligible Circumstances for Refund

Refund requests may be considered only under the following circumstances and must be supported by appropriate documentation.

3.1 Duplicate Payment

You may request a refund if:

• You have accidentally made two payments for the same invoice, and

• You provide evidence of both transactions (transaction ID, receipt, or bank confirmation).

3.2 Missing or Incorrect Application of Coupon Code

You may request a refund if:

• You were formally eligible for a coupon, discount, or fee waiver,

• The coupon was not provided or not applied correctly, and

• You paid the full amount as a result.

Eligibility must be verifiable through GLSS records or written confirmation.

3.3 Documented Dissatisfaction with Training or Service

You may request a refund if you believe that:

• The training or service materially failed to meet the published description or agreed scope.

In such cases, you must submit:

• A clear written explanation of the issue,

• Supporting evidence (emails, screenshots, course materials, timelines),

• Confirmation that you raised the concern during or immediately after delivery where possible.

Dissatisfaction alone does not guarantee a refund. Requests are evaluated on evidence and proportionality.

4. Non-Eligible Circumstances

Refunds will not be granted in the following cases:

• Change of mind after course commencement

• Partial attendance or non-attendance without justified cause

• Failure to complete a course or exam

• Failure to pass an exam or assessment

• Misuse or misunderstanding of training content

• Activation or use of exam / certification coupon codes

• Requests submitted after unreasonable delay

• Requests lacking supporting documentation

5. Required Documentation

To submit a refund request, you must provide:

• Full name and contact details

• Invoice number(s)

• Payment method and transaction reference

• Supporting evidence (receipts, screenshots, correspondence)

• A clear and factual explanation of the request

Incomplete submissions will not be reviewed.

6. Review & Decision Process

1. All refund requests are reviewed by the GLSS Finance & Governance Function.

2. Requests are assessed for:

   • Eligibility under this policy

   • Completeness and credibility of documentation

   • Compliance with contractual and regulatory obligations

3. A written decision will be issued.

Possible Outcomes

Approved Refund

• The refund is processed via the original payment method.

• Only the net amount received by GLSS is refundable.

Rejected Refund Refunds may be denied due to:

• Insufficient or misleading documentation

• Abuse of refund process

• Misrepresentation of facts

• Non-eligible circumstances under this policy

Decisions are final.

7. Financial Conditions & Processing Time

• Refunds cover only the net amount received, excluding:

  • Bank charges

  • Payment gateway fees

  • Transaction or currency conversion costs

• Approved refunds are processed within 14 business days, subject to payment provider timelines.

8. How to Submit a Refund Request

To request a refund:

1. Complete the official Refund Request Form

2. Email all supporting documentation to:
   📧 refund@greeceleansixsigma.gr or info@greeceleansixsigma.gr

You will receive:

• An acknowledgment of receipt

• A formal decision email upon review completion

Refund Request Form:

9. Related Policies

This policy should be read in conjunction with:

• Terms & Conditions

• Training Cancellation Policy

• Privacy Notice, GDPR

• Complaint & Appeal Policy

10. Governance & Review

This Refund Policy:

• Forms part of the GLSS Governance & Compliance Framework

• Is reviewed annually or upon regulatory change

• Is aligned with:

  • ISO 21001 (Educational Organizations)

  • ISO 29993 (Learning Services)

  • Consumer protection principles and fair practice standards

Greece Lean Six Sigma (GLSS)
📧 info@greeceleansixsigma.gr
🌐 www.greeceleansixsigma.gr

Version: 1.1 | Last revised: 10.10.2026