ISO 26000 Commitment to Social Responsibility

Alignment Declaration

Greece Lean Six Sigma

Effective Date: 02.05.2024
Document Owner: Victoria Tsolidou, Founder & Managing Director
Version: 1.0
Status: Publicly Available Document

1. Purpose

This declaration confirms the commitment of Greece Lean Six Sigma to align its strategy, governance, operations, and stakeholder engagement with the principles and core subjects of ISO 26000:2010 – Guidance on Social Responsibility.

Although ISO 26000 is a guidance standard and not intended for certification, we adopt its framework as a strategic reference for ethical conduct, sustainable development, transparency, and societal impact. The principles of ISO 26000 are embedded across our policies, learning services, consulting practices, and ESG governance.

2. Scope

This declaration applies to all activities and services delivered under the Greece Lean Six Sigma brand, including but not limited to:

  • Professional training and certification programs
  • Consulting and improvement projects
  • Digital learning platforms and educational content
  • Academic, public sector, and corporate partnerships
  • Internal governance and stakeholder engagement practices

The declaration applies to operations in Greece and internationally.

3. Reference Standard

ISO 26000:2010 – Guidance on Social Responsibility

  • Provides guidance, not requirements
  • Is not a management system standard
  • Is applicable to organizations of all sizes and sectors
  • Emphasizes integration of social responsibility into organizational culture and decision-making

4. Alignment with the ISO 26000 Core Subjects

Greece Lean Six Sigma aligns its values, policies, and actions with the seven core subjects of ISO 26000, as outlined below.

4.1 Organizational Governance

We operate under a clear, transparent, and accountable governance structure, supported by documented policies and procedures.

  • Strategic and operational decisions are guided by ethical considerations, stakeholder expectations, and risk-based thinking
  • Governance is aligned with internationally recognized standards, including:
    • ISO 9001 (Quality Management)
    • ISO 21001 (Educational Organizations)
    • ISO/IEC 27001 & ISO/IEC 27701 (Information Security & Privacy)
  • Policies are publicly available to ensure transparency and trust

4.2 Human Rights

We uphold the principles of the Universal Declaration of Human Rights across all activities.

  • Zero tolerance for discrimination, harassment, or exclusion
  • Commitment to equal access to education, professional development, and participation
  • Inclusive learning design, accessibility accommodations, and respect for diversity and neurodiversity

4.3 Labour Practices

We promote decent work, professional integrity, and continuous development.

  • Ethical collaboration with trainers, partners, and associates
  • Clear expectations regarding professional conduct and competence
  • Support for flexible, health-conscious, and digitally enabled working models
  • Advocacy for fair and inclusive labour practices within client environments through training and advisory services

4.4 The Environment

We recognize environmental responsibility as integral to operational excellence.

  • Digital-first and paperless delivery to reduce environmental footprint
  • Remote and hybrid training models to limit travel-related emissions
  • Application of Lean Six Sigma tools to support clients in:
    • Waste reduction
    • Energy and resource efficiency
    • Environmentally responsible process design

This aligns directly with SDG 12 (Responsible Consumption & Production) and SDG 13 (Climate Action).

4.5 Fair Operating Practices

We conduct business with integrity, fairness, and legal compliance.

  • Strong anti-bribery and anti-corruption stance, aligned with ISO 37001 principles
  • Strict compliance with GDPR and data protection legislation
  • Transparent pricing, ethical marketing, and avoidance of conflicts of interest
  • Fair competition and responsible partner selection

4.6 Consumer Issues (Learners & Clients)

We recognize learners and clients as key stakeholders with clear rights.

  • Transparent communication of course content, outcomes, pricing, and certification criteria
  • Documented refund, complaint, and appeal mechanisms
  • Protection of personal data and confidentiality
  • Continuous feedback collection to improve learner and client experience

4.7 Community Involvement and Development

We actively contribute to social and community development through education.

  • Free webinars and open knowledge-sharing initiatives
  • Mentoring and empowerment of women and young professionals in quality and operational excellence
  • Collaboration with municipalities, universities, and professional communities
  • Promotion of continuous improvement culture as a public good

5. Integration with the UN Sustainable Development Goals (SDGs)

Our alignment with ISO 26000 is integrated with our ESG strategy and supports the following United Nations Sustainable Development Goals:

  • SDG 4 – Quality Education
  • SDG 5 – Gender Equality
  • SDG 8 – Decent Work and Economic Growth
  • SDG 9 – Industry, Innovation and Infrastructure
  • SDG 12 – Responsible Consumption and Production
  • SDG 13 – Climate Action
  • SDG 17 – Partnerships for the Goals

6. Review, Accountability, and Transparency

This declaration is:

  • Reviewed annually by top management
  • Updated based on stakeholder feedback, regulatory developments, and ESG priorities
  • Supported by measurable actions documented in our ESG Impact Snapshot
  • Publicly communicated through our Sustainability Through Lean Six Sigma platform

7. Contact Information

For further information, partnerships, or documentation related to our social responsibility practices:

📧 info@greeceleansixsigma.gr
🌐 www.greeceleansixsigma.gr

Declaration issued by:
Victoria Tsolidou
Founder & Managing Director
Greece Lean Six Sigma