Training and Delivery Procedures

Greece Lean Six Sigma (GLSS)
Aligned with ISO 21001:2018 & ISO 29993:2017

1. Purpose and Scope

At Greece Lean Six Sigma (GLSS), training and delivery are governed through structured, standardised procedures that ensure consistency, quality, accessibility, and measurable learning outcomes across all modes of delivery.

These procedures apply to all non-formal education and professional learning services, including:

• In-house corporate training

• Open training programmes

• Remote and blended learning

• Executive coaching programmes

• Certification-aligned courses

They form an integral part of our Educational Organization Management System (EOMS) and Learning Services Management Framework, aligned with international standards and accreditation requirements.

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2. Learning Approach and Design Principles

All GLSS training programmes are designed and delivered according to the following principles:

• Learner-centred adult education, respecting experience, diversity, and professional context

• Outcome-based learning, mapped to defined competencies and performance objectives

• Standards alignment, including ISO 13053 (DMAIC) and ISO 18404 (competence) where applicable

• Blended and flexible delivery, enabling access without compromising quality

• Continuous improvement, driven by data, feedback, and formal reviews

Learning is designed to be applicable, measurable, and transferable to real organisational environments.

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3. Course Design and Approval

3.1 Course Development

All training courses are developed using a structured curriculum framework that includes:

• Defined learning objectives and outcomes

• Modular structure and learning pathways

• Instructional methods and learning activities

• Assessment and evaluation criteria

• Required learning materials and tools

Training content uses ISO-aligned methodologies and tools (e.g. SIPOC, DMAIC, MSA, SPC, KPI frameworks), adapted to sector and audience.

3.2 Approval Process

• Each new or substantially revised course is reviewed prior to delivery

• Review criteria include relevance, alignment with standards, learning outcomes, and delivery feasibility

• Approved courses are assigned a version number and effective date

• All materials are maintained under document and version control

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4. Trainer Selection, Qualification, and Assignment

4.1 Trainer Qualification

Trainers, coaches, and assessors must meet defined qualification criteria based on programme type:

• Lean Six Sigma Programmes: Certified Master Black Belt with documented teaching and project experience

• Certification-Aligned Courses: Valid trainer authorization where required by the awarding body

• Leadership & Executive Programmes: Proven senior-level professional and coaching experience

All trainers must adhere to the GLSS Code of Ethics and Conduct.

4.2 Assignment and Monitoring

Trainer assignment is based on:

• Subject matter expertise

• Delivery language

• Industry relevance

• Availability and capacity

Trainer performance is systematically monitored through structured learner feedback and internal review.

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5. Scheduling and Learner Communication

5.1 Scheduling

• Training schedules are published through official GLSS channels in advance

• Corporate programmes are scheduled in coordination with client organisations

5.2 Learner Communication

Registered participants receive:

• Official confirmation and joining instructions

• Pre-course materials (readings, videos, exercises where applicable)

• Calendar invitations and platform access details

• Clear information on delivery format, expectations, and assessment

Communication is clear, timely, and accessible.

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6. Delivery Modes and Learning Technologies

GLSS delivers training through multiple controlled formats:

All delivery modes include interaction, learning checkpoints, and access to trainer support.

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7. Assessment and Certification

Assessment methods are aligned with learning objectives and programme level.

7.1 Assessment Types

• Formative assessment: quizzes, exercises, participation, reflection

• Summative assessment: examinations, project submissions, applied assignments

7.2 Learner Recognition

Depending on the programme, learners may receive:

• Certificate of Attendance

• Certificate of Achievement

• Project-based evaluation (e.g. Green / Black Belt)

• Digital recognition or badges where applicable

Assessment processes are conducted with fairness, transparency, and traceability.

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8. Learner Support and Feedback

GLSS ensures continuous learner support through:

• Direct access to trainers during delivery

• Post-training communication and clarification support

• Structured end-of-course feedback collection

• Optional access to follow-up learning activities and communities

Learner feedback is treated as a key input for improvement.

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9. Course Review and Continuous Improvement

Training programmes are reviewed:

• At least annually, or

• Earlier if triggered by feedback, performance data, or standards updates

Review inputs include:

• Learner satisfaction and outcome data

• Trainer evaluations

• Changes in ISO standards or certification requirements

• Organisational strategy and market needs

Updated materials are version-controlled, approved, and archived in accordance with GLSS governance procedures.

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10. Governance and Responsibility

These Training and Delivery Procedures are:

• Communicated to trainers, staff, and partners

• Integrated with the GLSS Quality and Educational Management Systems

• Reviewed during Management Review

Responsible Authority:
Victoria Tsolidou
Founder & Managing Director
Greece Lean Six Sigma

Effective Date: 30 December 2025
Version: 2.0