Turn everyday work into clear, effective processes and prepare them for digital implementation. Develop the skills to discover and analyse processes, simplify work, create usable SOPs, define business requirements and prototype controlled workflows. For participants from Greece, Cyprus and Europe.
A new programme. Cohort dates are shared with everyone who registers interest.
Live instructor-led training
One connected learning journey
A portfolio of practical outputs
Independent project work
An effective workflow starts with a process that people understand and can consistently follow.
This programme brings together Lean process improvement, business analysis and applied automation. You work through the decisions that connect operational needs with a practical digital solution.
Learn to ask the right questions, identify unnecessary complexity, clarify responsibilities and translate an improved process into requirements that business and IT teams can review together.
AI supports analysis and implementation. Process owners remain responsible for validating the work, approving decisions and monitoring performance.
Define process scope, gather stakeholder input and map activities, handoffs, decisions and exceptions.
Identify waste and rework, investigate problems and justify a simpler future-state design.
Document clear steps, roles, decision rules and escalation routes with appropriate revision control.
Define requirements, acceptance criteria, data needs and measurable indicators of success.
Apply triggers, rules, approvals and error handling, and assess where AI adds value and how to validate its outputs.
Plan user testing, adoption and performance monitoring using a baseline and clear ownership.
For professionals who want a structured approach to improving and digitising organisational processes.
Familiarity with an organisational process and confidence with everyday digital tools are helpful. Lean Six Sigma Yellow Belt knowledge is recommended, and an introductory foundation option can be discussed.
No programming background is required. Participants should be ready to work with process documentation, structured data and practical workflow exercises.
Process boundaries, customer needs, desired outcomes, SIPOC, stakeholder interviews, observation and process ownership.
Your output: Process charter, SIPOC and stakeholder map.
Current-state swimlanes, introductory BPMN, handoffs, decisions, exceptions, bottlenecks, rework and validation with the people doing the work.
Your output: Validated current-state map and problem analysis.
Value and waste, root-cause investigation, simplification, future-state design, improvement prioritisation and assumptions requiring validation.
Your output: Future-state process map and prioritised improvement proposals.
Practical SOP structure, roles and responsibilities, decision rules, exceptions, approvals, document ownership and version control.
Your output: SOP and responsibility matrix.
Requirements elicitation and validation, functional needs, business rules, user stories, acceptance criteria and traceability from need to solution.
Your output: Requirements pack for business and IT review.
Operational definitions, calculation rules, baselines, data sources, ownership, data quality and dashboard requirements.
Your output: KPI dictionary and reporting brief.
Triggers, actions, conditions, approvals, integration concepts, error handling and workflow testing. AI-assisted tasks with human validation and appropriate data handling. Practice uses one platform (such as Power Automate, Make or n8n), confirmed before enrolment.
Your output: Tested workflow prototype using sample or anonymised data.
Pilot planning, user acceptance testing, adoption, Kanban-based tracking, operational ownership and benefits measurement.
Your output: Pilot plan, test cases and performance monitoring plan.
Follow one process throughout the programme, from your workplace or a supplied case study, connecting analysis, redesign, documentation and automation.
Assessment combines the project portfolio, a workflow demonstration and a short presentation of design decisions, controls and measurement. This is a GLSS professional development programme and does not claim external accreditation or certification.
Investigate incomplete requests and repeated follow-ups, clarify approval rules, redesign the process and prototype a workflow with exception handling.
Live Online: 48 instructor-led hours over about eight weeks, plus 12-16 hours of project work. Dates, timetable and language are confirmed before enrolment.
Ask about the next cohort →Adapted to your organisation's processes, environment and digital tools, with a shared case study for the team.
Discuss your team's needs →Additional support to apply the method to a workplace project: process analysis, SOPs, requirements, pilot and benefits evaluation.
Explore coaching support →No. The focus is business process analysis and improvement. You define KPIs and data requirements, but advanced statistics, Python, SQL and full dashboard development are outside the core curriculum.
It applies Lean thinking to process redesign and adds SOP design, business requirements and workflow implementation. It complements Yellow or Green Belt learning but is a separate programme.
AI may assist with documentation, analysis and selected workflow tasks. Participants review outputs against process evidence, business rules and acceptance criteria.
Yes, with organisational permission and appropriate confidentiality. Exercises use sample or anonymised data. A supplied case study is available as an alternative.
Dates are shared with everyone who registers interest. Contact us about the timetable, platform, assessment and coaching support.
Tell us whether you are exploring individual learning, team development or support with implementation. We will keep you informed about the next cohort.