Policies & Governance

Policies & Governance of Greece Lean Six Sigma

At GLSS governance is not a formality but a structured operating system. Here you find all official policies, standards and compliance statements for our training, certification and consulting in Greece, Cyprus and Europe.

  • 30 policies
  • 2026 annual review
  • ISO, GDPR & law

How we manage our policies

  • reviewed every year or whenever a standard or law changes
  • version-controlled, with a version number and revision date
  • aligned with ISO standards, the GDPR and Greek and European law
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2026 annual review

All policies were reviewed on 10.10.2026. References were updated to the new editions of ISO/IEC 27001:2022, ISO/IEC 27701:2025 and ISO 37001:2025.

Our policies by area

4

Sustainability, ESG & Social Responsibility

Responsibility built into operations and learning.

ESG Policy: Environment, Society & Governance

Part of the Management System

ISO 26000 Social Responsibility Statement

Version 1.1 | Revised 10.10.2026

Open →

Annual ESG Impact Snapshot

In preparation

Purpose: Connecting Operational Excellence with ethical leadership, sustainability and long-term social value.

6

Complaints, Appeals & Consumer Protection

Transparency, fairness and due process.

Purpose: Clear, documented and fair procedures for every stakeholder.

7

Legal & Intellectual Property Governance

Protecting content, certifications and corporate identity.

Purpose: Integrity of learning materials, certifications and professional titles.

Alignment is not certification

Our policies are aligned with the ISO standards they reference. This describes how we operate and is not a statement that the organisation is certified by a certification body. Our accreditations as a training centre are listed on our partners page.

See our accreditations →

Governance Statement

All Greece Lean Six Sigma policies:

  • are part of the GLSS Integrated Management System
  • are aligned with ISO standards, the GDPR and applicable law
  • apply to trainers, partners, certified individuals and stakeholders
  • are reviewed systematically for continuous improvement and compliance

Frequently asked questions

How often are the policies reviewed?

Every year or whenever a standard or law changes. The latest annual review took place on 10.10.2026.

How do I submit a complaint or appeal?

Under the Complaints & Appeals Policy, at info@greeceleansixsigma.gr. Every request is logged and answered in writing.

Can I report an irregularity confidentially?

Yes, through the Whistleblowing Policy, with your identity protected.

Is GLSS ISO certified?

Our policies are aligned with the ISO standards they reference. We are an accredited training centre of PECB, PeopleCert/IASSC, ILSSI and CSSC.

Questions about policies and compliance?

Email: info@greeceleansixsigma.gr, telephone: +30 231 231 5681.