Greece Lean Six Sigma – Governance & Compliance Portal
Welcome to the Governance and Compliance Portal of Greece Lean Six Sigma (GLSS).
At GLSS, governance is not a formality—it is a system.
We operate under internationally recognised standards to ensure quality, integrity, transparency, data protection, and ethical conduct across all training, certification, and consulting activities.
This portal provides direct access to our official policies, standards, and declarations, all of which form part of our Integrated Management & Governance System.
Documents are regularly reviewed, version-controlled, and aligned with ISO frameworks, EU regulations, and professional best practices.
1. Educational & Quality Standards
Governing learning quality, delivery, and learner protection
- ISO 9001:2015 – Quality Policy
- ISO 21001:2018 – Educational Organization Policy
- ISO 29993:2017 – Learning Services Policy
- Training & Delivery Procedures
- Training Cancellation Policy
- Gender Equality Policy
- Neurodiversity Policy for Training
- Accessibility Statement
Purpose:
To ensure consistent, inclusive, learner-centred, and outcome-driven education aligned with international quality standards.
2. Lean Six Sigma Competency & Certification Standards
Ensuring methodological integrity and professional credibility
- ISO 13053 – DMAIC Compliance Policy
- ISO 18404 – Lean & Six Sigma Competency Alignment Policy
- Certification Scheme Rules & Assessment Governance
- Trainer Qualification & Authorization Framework
Purpose:
To safeguard the validity, consistency, and international recognition of Lean Six Sigma training and certification.
3. Information Security, Privacy & Digital Governance
Protecting data, systems, and stakeholder trust
- ISO/IEC 27001:2013 – Information Security Policy
- ISO/IEC 27701:2019 – Privacy Information Management Policy
- Data Protection Policy
- Cookie Policy
Purpose:
To ensure confidentiality, integrity, and lawful processing of personal and organisational data in full compliance with the EU GDPR.
4. Sustainability, ESG & Social Responsibility
Embedding responsibility into operations and learning
- ESG Policy – Environmental, Social & Governance Commitment
- ISO 26000 – Social Responsibility Alignment Declaration
- Annual ESG Impact Snapshot (Planned – Q4 2025)
Purpose:
To align Operational Excellence with ethical leadership, sustainability, inclusion, and long-term societal value.
5. Ethics, Conduct & Accountability
Setting behavioural and professional standards
- Code of Ethics
- Trainer Code of Ethics & Conduct Policy
- Behaviour Policy
- Anti-Bribery & Anti-Corruption Policy (ISO 37001:2016)
- Conflict of Interest Policy
- Whistleblowing Policy
Purpose:
To protect impartiality, professional integrity, and ethical decision-making across all GLSS activities.
6. Complaints, Appeals & Consumer Protection
Ensuring fairness, transparency, and due process
Purpose:
To provide structured, transparent mechanisms for handling complaints, appeals, and contractual matters in line with ISO and consumer protection principles.
7. Legal & Intellectual Property Governance
Protecting content, credentials, and brand integrity
Purpose:
To safeguard training materials, certifications, trademarks, and professional credentials.
Governance Statement
All policies listed above:
- form part of the GLSS Integrated Management System,
- are aligned with ISO standards, EU GDPR, and applicable national legislation,
- apply to employees, trainers, partners, certified persons, and stakeholders,
- are reviewed periodically to ensure continued relevance and compliance.
Contact & Governance Enquiries
For questions, clarifications, or governance-related requests:
📧 info@greeceleansixsigma.gr
☎️ +30 231 231 5681