Responsible AI Use Policy

Greece Lean Six Sigma (GLSS)
(Operational Excellence Training, Certification & Consulting)

Responsible Artificial Intelligence Use Policy

Greece Lean Six Sigma (GLSS) uses artificial intelligence (AI) tools to improve the quality, accessibility and effectiveness of training and consulting. This policy sets out how we do so responsibly, transparently and under human oversight.

The policy is aligned with Regulation (EU) 2024/1689 on Artificial Intelligence (AI Act), the GDPR and the principles of ISO/IEC 42001 for AI management systems. Alignment does not mean certification.

Scope

It applies to all GLSS training, certification and consulting activities in Greece, Cyprus and Europe, and to trainers and partners working on our behalf.

Where We Use AI

• support in drafting and editing learning material, exercises and examples
• digital learning assistants, such as the Lean Six Sigma Coach GPT, that guide learners through the methodology tools
• data analysis in improvement projects, always verified by a person
• administrative tasks, such as translation, summarising notes and organising programmes

Core Principles

1. Human oversight

All AI-generated content is reviewed by an experienced trainer or consultant before use. No assessment, grade or certification decision is made by AI. Final judgement is always human.

2. Transparency

We tell learners and clients when they are using an AI tool, what it is for and what its limits are. Answers from a digital assistant do not replace the trainer.

3. Data protection

• we do not enter learners’ personal data or clients’ confidential data into public AI tools
• we use settings that exclude our data from model training, where available
• client project data is anonymised before any AI analysis

4. Accuracy and fairness

We check content for errors, outdated information and bias. Statistical results are verified with recognised analysis tools.

5. AI literacy

In line with Article 4 of the AI Act, our trainers and partners are trained in the correct, safe and ethical use of AI and in its risks.

6. Intellectual property

We respect third-party rights. We do not use AI to reproduce protected material, images or logos.

Roles and Responsibilities

• management approves the AI tools that may be used
• trainers are responsible for verifying any AI-generated content
• learners follow the Academic Integrity Policy for their own use of AI

Reporting Concerns

If you notice an error, bias or concern about the use of AI by GLSS, contact info@greeceleansixsigma.gr. Every report is handled under our Complaints & Appeals Policy.

Review

This policy is reviewed annually, or sooner when legislation, standards or the tools we use change.