ISO/IEC 20000: PECB IT Service Management Training
IT services delivered consistently and with measurable quality. Self-Study on request for Greece, Cyprus and Europe.
- Foundation, Lead Implementer, Lead Auditor
- Self-Study on request
- Greece, Cyprus & Europe
What is ISO/IEC 20000
ISO/IEC 20000-1 sets out the requirements for an IT service management system, from design and transition to delivery and improvement of services.
It is compatible with ITIL and provides certifiable evidence that a provider or IT department runs controlled processes.
Why it is worth it
- Consistent service quality and SLAs.
- Compatible with ITIL.
- An advantage in IT service tenders.
- An ideal field for Lean process improvement.
PECB ISO/IEC 20000 training levels
Choose a level by your role and experience. Each brochure opens on the PECB website.
ISO/IEC 20000 Foundation
Key concepts, principles and requirements of ISO/IEC 20000, with no prerequisites.
ISO/IEC 20000 Lead Implementer
Plan, implement, manage and improve an IT service management system (SMS) based on ISO/IEC 20000.
ISO/IEC 20000 Lead Auditor
Plan and conduct audits of an IT service management system (SMS) based on ISO 19011 and ISO/IEC 17021-1.
How to get started
The ISO/IEC 20000 courses are not yet in our shop, but they are available as PECB Self-Study on request. Contact us for availability and a quotation.
ISO/IEC 20000 frequently asked questions
Which ISO/IEC 20000 course should I choose?
If you are starting out, Foundation. If you will implement or coordinate the system, Lead Implementer. If you will audit, Lead Auditor. We can recommend the right level for your role.
In which format are the courses available?
As PECB Self-Study, with the official PECB manual, self-paced with an online exam.
What language are the material and exam in?
English. Support from Greece Lean Six Sigma is available in Greek or English.
Are the exam and certification included?
Yes. The first exam attempt, one free retake within 12 months and the certification fee are included.
Want to make ISO/IEC 20000 work in practice?
We combine PECB certification with Lean Six Sigma and Operational Excellence so the system delivers measurable results.