ISO 9001:2015 Quality Policy

Greece Lean Six Sigma (GLSS)

Quality Policy

At Greece Lean Six Sigma (GLSS), we are committed to designing and delivering high-quality training, coaching, and consulting services in Lean Six Sigma, Operational Excellence, and Business Transformation.
Our Quality Policy reflects our dedication to customer satisfaction, ethical practice, continual improvement, and full compliance with ISO 9001:2015 requirements.

Quality, for us, is not a statement—it is a governed system embedded in how we design learning, deliver services, and measure impact.

Our Commitments

1. Client-Centred Excellence

We seek to deeply understand the operational realities, strategic objectives, and regulatory contexts of our clients across sectors including manufacturing, logistics, hospitality, professional services, and SMEs.
Our goal is to deliver value-driven, evidence-based solutions that build capability, improve performance, and generate measurable, sustainable results.

2. Compliance, Transparency & Integrity

We comply with all applicable requirements, including:

  • ISO 9001:2015 Quality Management System requirements
  • Requirements of our accreditation and certification partners (PECB, PeopleCert – IASSC, ILSSI, CSSC)
  • Applicable national and European regulatory frameworks

We operate with transparency, professionalism, and ethical responsibility in all interactions with clients, learners, partners, and stakeholders.

3. Competence & Continual Learning

We invest systematically in the ongoing development of our trainers, consultants, assessors, and partners, ensuring that:

  • Competence is demonstrable and evidence-based
  • Learning content reflects current international standards and best practices
  • Methodologies evolve in response to digital transformation, sustainability, and changing organisational needs

4. Process-Driven Improvement & Risk-Based Thinking

We establish, maintain, and continually improve our Quality Management System (QMS) using:

  • Process mapping and performance indicators
  • Risk-based thinking
  • Feedback from learners, clients, partners, and stakeholders

This ensures consistent service delivery, operational efficiency, and continuous improvement across all GLSS activities.

5. Innovation, Sustainability & Responsible Impact

We integrate Lean thinking, Operational Excellence principles, and sustainability considerations into our services.
Our work aligns with the spirit of the UN Sustainable Development Goals (SDGs) by promoting responsible decision-making, efficient resource use, and long-term organisational resilience.

6. Stakeholder Engagement & Satisfaction

We actively engage with all relevant interested parties, including:

  • Learners and certified professionals
  • Client organisations
  • Accreditation and certification bodies
  • Professional and institutional partners

Stakeholder feedback is systematically collected, reviewed, and used to enhance service quality and learning outcomes.

Communication & Availability

This Quality Policy is:

  • Communicated and understood at all levels of Greece Lean Six Sigma
  • Implemented through our integrated management system
  • Made available to interested parties via our website or upon request

For and on behalf of Greece Lean Six Sigma

Victoria Tsolidou
Founder & Managing Director

Effective Date: 30.12.2025
Version: 2.1