Operational Excellence for Facility Management and Security Services
Consistent service quality in every building and every shift. For cleaning, building maintenance, guarding and private security companies in Greece, Cyprus and Europe.
- Same quality everywhere
- Right staffing
- Measurable SLAs
Why operational excellence matters
In facility management and security, service is delivered by many teams at many sites at once. Without standard work, good scheduling and daily follow-up, quality depends on the shift and the person.
Greece Lean Six Sigma helps companies standardise work, staff to demand and prove quality to the client with data.
Where we help
Standard work
Visual instructions, checklists and quality standards per area.
Staffing and shifts
Demand-based scheduling, cover and overtime.
Building maintenance
Requests, preventive maintenance, response times and materials.
Guarding and security
Patrols, incident reports, escalation and training.
SLAs and reporting
Indicators, quality audits and client reporting.
People
Onboarding, skills matrix and staff retention.
Common operational challenges
- Uneven quality between sites
- Client complaints
- Overtime and shift gaps
- High staff turnover
- Slow response to requests
- Missing materials
- Reports that are not used
- SLAs without measurement
- Slow onboarding
- Incidents without analysis
Our approach starts from the process, not from an off-the-shelf training course. We find where performance is lost, quantify the opportunity and choose the method that fits the problem.
From diagnosis to improvement
- Understand the processWe review flow, roles, data and controls.
- Set the baselineWe quantify performance with the right indicators.
- Find the dominant lossesWe focus on the problems with the biggest impact.
- Choose the right methodQuick win, Kaizen, root cause analysis, DMAIC or redesign.
- Sustain the resultWe build ownership, control, capability and daily management.
Typical performance indicators
Choose your starting point
Operational Excellence Diagnostic
Assessment of one process or value stream, with a prioritised map of improvement opportunities.
In-company training
A programme tailored to your sector, in a classroom or Live Online, with examples from your own operation.
Targeted improvement project
Lean Six Sigma applied to one specific problem, with a measurable result.
Related training
Frequently asked questions
How do we ensure the same quality across many buildings?
With common work standards, visual instructions, regular audits and indicators per site, so differences become visible and are fixed quickly.
Do you help train new staff?
Yes. Visual instructions, One Point Lessons and a skills matrix cut the time until a new employee performs.
Do you always start with training?
No. We start from the process. First we find where time, quality or cost is lost and what it costs. Then we choose a quick win, Kaizen, a DMAIC project or team training.
Can the training run in-house?
Yes. Programmes run in-company, in a classroom or Live Online, with examples from your own operation.
Where do you work?
We work with organisations in Greece, Cyprus and Europe, in Greek or English.
Start from the process.
Find the opportunities. Quantify the losses. Prioritise the improvements.