Operational Excellence for Professional and Advisory Services
More billable time, predictable deliverables and less administrative waste. For law, accounting, audit, consulting and marketing firms in Greece, Cyprus and Europe.
- Billable time
- Standard deliverables
- Knowledge that stays in the firm
Why operational excellence matters
In professional services the value is the time and knowledge of people. When work is repeated, versions bounce back and forth and information has to be searched for, hours are lost that are never billed.
Greece Lean Six Sigma helps firms standardise repetitive work, organise project flow and measure efficiency without losing quality.
Where we help
Work and project flow
Allocation, priorities, queues and deadlines.
Standard deliverables
Templates, checklists and right first time quality.
Period close and audits
Month-end close, audit work, reconciliations and open items.
Billable time
Time recording, non-billable work and profitability per project.
Knowledge management
Files, procedures, onboarding and reuse.
Digital tools and AI
Automation, document review and responsible use of AI.
Common operational challenges
- Low billable ratio
- Many versions per deliverable
- Missed deadlines
- Time spent searching for information
- Dependence on specific people
- Slow onboarding
- Workload peaks at close
- Out of scope work not billed
- Duplicate data entry
- Low profitability per project
Our approach starts from the process, not from an off-the-shelf training course. We find where performance is lost, quantify the opportunity and choose the method that fits the problem.
From diagnosis to improvement
- Understand the processWe review flow, roles, data and controls.
- Set the baselineWe quantify performance with the right indicators.
- Find the dominant lossesWe focus on the problems with the biggest impact.
- Choose the right methodQuick win, Kaizen, root cause analysis, DMAIC or redesign.
- Sustain the resultWe build ownership, control, capability and daily management.
Typical performance indicators
Choose your starting point
Operational Excellence Diagnostic
Assessment of one process or value stream, with a prioritised map of improvement opportunities.
In-company training
A programme tailored to your sector, in a classroom or Live Online, with examples from your own operation.
Targeted improvement project
Lean Six Sigma applied to one specific problem, with a measurable result.
Related training
Frequently asked questions
Does Lean suit knowledge work?
Yes. Waste in knowledge work is waiting, rework and searching for information. Standard work and visual project management reduce it noticeably.
How do we measure efficiency without pressuring people?
We measure the process, not the person: flow times, rework and backlogs. The goal is less pointless work.
Do you always start with training?
No. We start from the process. First we find where time, quality or cost is lost and what it costs. Then we choose a quick win, Kaizen, a DMAIC project or team training.
Can the training run in-house?
Yes. Programmes run in-company, in a classroom or Live Online, with examples from your own operation.
Where do you work?
We work with organisations in Greece, Cyprus and Europe, in Greek or English.
Start from the process.
Find the opportunities. Quantify the losses. Prioritise the improvements.