ISO Quality in Hospitality | Hotel Academy, Live Online December 2027

ISO Quality in Hospitality

Enhancing Guest Satisfaction and Operational Excellence

Greece Lean Six Sigma | Hotel Academy | Live Online, 16 teaching hours with the trainer | Greece, Cyprus and Europe

A Hotel Academy programme by Greece Lean Six Sigma for hotels, resorts and tourism businesses. Participants connect quality, compliance, risk and guest satisfaction into one operating system.

Who it is for

Senior managers, quality managers, HR leaders and professionals involved in compliance, risk management and organizational performance.

What you will learn

• Understand ISO frameworks relevant to hospitality
• Translate ISO requirements into daily operations
• Use ISO as a tool for performance, not bureaucracy

Tools and methods

• ISO 9001, 45001, 22000 and 31000
• Risk-based thinking
• Audit readiness checklists

Outcome

Participants connect quality, compliance, risk and guest satisfaction into one operating system.

How it works

Live Online with the trainer, in sessions of 4 teaching hours (14:00-17:00 Greek time), with exercises and hotel examples. It can also run in-house at your hotel.

Scheduled dates and times 2027

Certificate

Participation is completed with a certificate of attendance from Greece Lean Six Sigma.

Fee

Fee €650, payable in up to 3 monthly instalments. Prices are final, with no VAT added.

Fee discounts

One discount per registration, the largest you qualify for. Discounts cannot be combined. Choose the matching ticket in the registration form and, where needed, send supporting documents before the start.

• One-off payment: -5%. Full fee paid by bank transfer before the start.
• Early bird: -10%. Registration and one-off payment up to 30 days before the cohort starts. The ticket closes automatically.
• GLSS alumni: -10%. For those who have completed a Greece Lean Six Sigma programme.
• Special categories: -10%. Unemployed people with a valid unemployment card, people with disabilities, large families, single parents and parents of children with special needs.
• Company group registrations: special offer for groups of employees from the same company. Ask for a proposal.
• Instalments: up to 3 monthly instalments by credit card, through payment at registration. Instalments are at the standard price.

All terms: Discount policy 2027.

At a glance

• Programme: ISO Quality in Hospitality
• Area: Hotel Academy
• Duration: 16 live teaching hours
• Format: Live Online or in-house, in Greece, Cyprus and Europe
• Language: English
• Trainer: Lean Six Sigma Master Black Belt with 25+ years of international experience

Related courses

• Lean Six Sigma Yellow Belt
• Belt pathways